Flechix Privacy Policy

Last updated: 2026-11-07

This policy explains what data the Flechix app for iOS and Android processes, why, who it is shared with and how you can exercise your rights. It is also the Flechix privacy notice under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).

1. Controller

The data controller is Christian Contreras, an individual domiciled in Mexico City, Mexico ("we" or "us"). Contact: [email protected].

Contact email: [email protected]
Website: flechix.ishipping-solutions.com

2. Summary

Flechix has no user accounts and no servers of its own. We do not ask for your name, email, phone number or location to play.
There are no ads. We do not sell data or track your activity across other apps or websites.
Your progress, settings and streak are stored on your device.
Usage statistics are only sent if you agree to share them, and you can turn them off at any time.
Error reports are sent without data that identifies you, so that we can fix bugs.
Purchases are processed by Apple or Google. RevenueCat verifies the purchase using an anonymous identifier.

3. What data we process and why

3.1 Data stored only on your device

The app stores the following in your device's local storage:

Progress: completed levels, stars, best number of bumps, achievements, introductions seen and skipped levels.
Local profile: the nickname (1 to 16 characters) and avatar you choose. It is not an account and you do not have to use your real name.
Settings: language, theme, sound, accessibility, performance and your answer about statistics.
Personal gameplay statistics, the weekly streak and reminder settings.
A copy of your purchase status, so the game works offline.

This data is not sent to us. It is deleted when you uninstall the app. Progress, profile and streak can also be deleted from Settings > Progress > Delete progress.

3.2 Reminders (optional)

If you turn on weekly reminders, the app schedules local notifications on your device, after the operating system grants permission. We do not use push notifications, we do not generate notification tokens and we do not send data to any server for this purpose. You can turn them off in Settings or in the system notification settings.

Provider: PostHog, with servers in the European Union.

When you start playing, we ask whether you want to share anonymous statistics. Nothing is sent until you answer "Yes". If you agree, the app sends:

A random installation identifier, generated on your device and not linked to your identity.
The event name and its date and time.
Event data: level identifier, stars, number of bumps, hints used, moves when leaving a level, use of the solution or a level skip, the screen from which the purchase offer was opened, purchase start, success or failure (with a reason code) and the restore result.

Your nickname, name, email, location, advertising identifiers and device content are not sent. The app disables person profiles and IP-based geolocation. Your IP address is technically transmitted when connecting, as with any internet connection, but we do not use it to locate or identify you.

Purpose: understanding which levels are difficult and improving the game.

You can withdraw your consent in Settings > Anonymous statistics > Share anonymous statistics. When you turn it off, the app stops sending data, discards pending events and deletes the installation identifier.

3.4 Error reports

Provider: Sentry (Functional Software, Inc.).

In published versions of the app, when an unexpected error occurs, a technical report is sent with: error type, a trace of the app's code (file and function names from the game itself), app version and build, platform (iOS or Android), date and technical tags from a closed list (for example, the screen or operation that failed).

Before sending, the app rebuilds the report to remove error messages, file paths and any other data. The report does not include your IP address (it is replaced with 0.0.0.0), screenshots, action history, performance data or session data.

Purpose: detecting and fixing bugs and keeping the game stable and secure. Because these reports contain no data that identifies you, we generally cannot link them to a specific person.

3.5 Purchases

Providers: Apple (App Store), Google (Google Play) and RevenueCat, Inc.

The purchase that unlocks the full game is processed by the store. We do not receive your payment details, such as your card or billing address.

To verify and restore the purchase, the app uses RevenueCat's service. In published versions, the app connects to RevenueCat at startup to check the purchase status, even if you have not bought anything. RevenueCat assigns an automatically generated anonymous customer identifier and receives transaction information from the store (product, date, transaction identifiers and receipt), as well as technical data such as the platform, app version and store country or currency.

Purpose: completing the purchase you request, verifying your access and letting you restore it on other devices with the same store account.

3.6 Progress backup with Google Play Games (Android, optional)

On Android, if you already use Google Play Games on your device, Google signs you in automatically when you open the app; otherwise you can sign in with Connect Google Play Games in Settings. While signed in, the app backs up your progress automatically and stores a saved game in your account (Google's saved games service) with: completed levels, stars, best number of bumps, achievements and their dates, introductions seen, skipped levels, profile nickname and avatar, and technical file version data.

The streak, personal statistics, settings and purchase are not backed up. The app does not read your Google Play Games name, email or contacts. Google processes this data under its own privacy policy.

Purpose: saving your progress and recovering it when you reinstall the game or switch to a new Android phone.

3.7 iOS

The current iOS version does not sync progress to the cloud: it is stored only on the device. If an iCloud backup is added in the future, we will update this policy before enabling it.

3.8 Email support

If you write to us, we use your email address and the content of your message only to reply and resolve your request.

3.9 This website

This website is static and does not use cookies, analytics or trackers. Netlify, the hosting provider, may log technical visit data (such as the IP address and browser) to provide and protect the service.

4. Legal bases

Consent: usage statistics and notifications (through the system permission). You can withdraw it at any time.
Providing the service you request: purchases, purchase verification and restore, progress backup with Google Play Games and handling support requests.
Legitimate interest: minimal error reports to keep the game stable and secure, and technical hosting logs for the website.
Legal obligations: keeping information required by law.

Flechix does not process sensitive personal data.

5. Who data is shared with

Only with these providers, for the purposes described:

PostHog (statistics, only with consent): servers in the European Union.
Sentry, by Functional Software, Inc. (error reports): United States.
RevenueCat, Inc. (purchase verification): United States.
Apple (App Store) and Google (Google Play and Google Play Games): process payments, accounts and saved games under their own privacy policies.
Netlify, Inc. (hosting of this website): United States.

We do not sell or rent data and do not share it for advertising. We would only disclose it to an authority if the law requires us to.

6. International transfers

We act as controller from Mexico, and our providers may process data in the United States, the European Union and other countries. Under the LFPDPPP, data communications to providers acting on our behalf do not require your consent. For people in the European Economic Area, the United Kingdom or Switzerland, transfers rely on the mechanisms offered by those providers, such as standard contractual clauses or the EU-U.S. Data Privacy Framework, where applicable.

7. Retention

Device data: until you delete it or uninstall the app.
Statistics and error reports: for a limited period, according to the provider's retention settings, after which they are deleted automatically. After you withdraw consent, no new statistics are sent.
Purchases: as long as needed to maintain and restore your access and to meet legal, tax or accounting obligations. Apple and Google keep their own records.
Saved game in Google Play Games: until you delete it from your Google Play Games account.
Support emails: as long as needed to handle your request and meet legal obligations.

8. Your rights

Under the LFPDPPP, you have the right to Access your data, Rectify it, Cancel it and Object to its processing (ARCO rights), as well as to revoke your consent and to limit the use or disclosure of your data.

If you are in the European Economic Area, the United Kingdom or another jurisdiction with equivalent rights, you may also request erasure, restriction of processing and portability of your data, and lodge a complaint with your data protection authority.

Many controls are in the app itself: turning off statistics, turning off reminders, deleting progress or uninstalling the app.

To exercise your rights, email [email protected] with the subject "Privacy rights" and include:

Your name or how we should reply to you.
The right you want to exercise and a clear description of your request.
Any detail that helps us locate the information, such as the store order number.

Because there are no user accounts and almost all data is anonymous or stored on your device, we may be unable to link some information to you; if so, we will explain why. We will reply within the time limits set by applicable law. If you believe your rights were not respected, you may contact the competent personal data protection authority in Mexico.

9. Children

Flechix content is suitable for all ages, but the app is intended for people aged 13 or older and is not designed for children. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe a child has sent us data, contact us and we will delete it. If your country requires a higher age to consent to data processing, anyone below that age must ask a parent or guardian for permission before turning on statistics.

10. Security

Communications with providers use encrypted connections (HTTPS). We also minimize data: random identifiers, error reports rebuilt without personal content and no servers of our own holding user data. No system is completely secure, but we review these measures periodically.

11. Changes to this policy

If we change this policy, we will publish the new version on this page and update the date. If the change is significant, we will also announce it in the app or in the release notes.

12. Contact

For any privacy question: [email protected].