Flechix Support

Last updated: 2026-11-07

Contact

Email us at [email protected]. We reply in English or Spanish as soon as we can.

To help us help you faster, include:

Your device model and iOS or Android version.
The Flechix version, shown in Settings > Information.
What happened and, if possible, a screenshot.
For purchase questions, the store order number. Never send us passwords or card details.

Frequently asked questions

What does the free version include?

Levels 1 to 30 are free. A one-time in-app purchase unlocks the rest of the game. There are no subscriptions and no ads.

How do I restore my purchase on Android (Google Play)?

Open the Google Play Store and check that the same Google account you used to buy is active.
Make sure you are connected to the internet.
Open Flechix and go to Settings > Purchases.
Tap Restore purchases. You will also find this button in the purchase offer and, when shown, on the Already purchased? card on the home screen.
Wait for the confirmation: the paid levels unlock right away.

How do I restore my purchase on iPhone or iPad (App Store)?

In your iPhone or iPad Settings, tap your name and check that the same Apple Account you used to buy on the App Store is active.
Make sure you are connected to the internet.
Open Flechix and go to Settings > Purchases.
Tap Restore purchases. You will also find this button in the purchase offer and, when shown, on the Already purchased? card on the home screen.
If the system asks, sign in with your Apple Account and wait for the confirmation.

Restore does not find my purchase

Check that you are using the same store account you bought with.
If the purchase is pending approval, wait for the store to complete it and try again.
Close and reopen the app, and restore again while connected to the internet.
If it still does not work, email us with the store order number.

Can I move my purchase from iPhone to Android, or the other way around?

No. Each purchase is linked to the store where it was made (App Store or Google Play) and can only be restored with that store's account.

How do I request a refund?

Refunds are handled by the store: on the App Store, at reportaproblem.apple.com; on Google Play, from your account's order history or from Google Play Help. We cannot issue refunds directly.

How do I save and sync my progress?

Android: if you already use Google Play Games on the phone, you are signed in automatically when you open the game; otherwise go to Settings > Progress backup · Google Play Games and tap Connect Google Play Games. After that, the app syncs your progress automatically; you can also tap Sync now. To recover it on another Android phone or after reinstalling, sign in with the same Google Play Games account and connect again from Settings: the saved progress is merged with the progress on the device.
iPhone and iPad: for now, progress is stored only on the device and is not synced to the cloud.
Progress backup is separate from the purchase and does not transfer progress between Android and iPhone. The purchase is always recovered with Restore purchases.
The weekly streak, personal statistics and settings stay on the device.

How do I delete my progress and start over?

Go to Settings > Progress and tap Delete progress.
Read the warning and tap Continue deleting.
Confirm with Yes, delete my progress.

Levels, stars, achievements, profile, introductions seen and the weekly streak are deleted. Your settings and purchase are kept. This cannot be undone. If Google Play Games is connected, the empty progress is also synced and replaces the saved game.

How do I turn off anonymous statistics?

Go to Settings > Anonymous statistics and turn off Share anonymous statistics. The app stops sending them and deletes the installation identifier.

How do I turn reminders on or off?

In Settings, in the weekly reminders section, choose the time and tap Enable reminders or Disable reminders. You can also turn them off in the system notification settings. They are optional, silent and at most one per day.

How do I request deletion of my data?

Device data: delete your progress from Settings or uninstall the app; local data is deleted on uninstall.
Statistics: turn them off in Settings. Because they are not linked to your identity and the app does not show the installation identifier, we usually cannot locate your earlier records; they are deleted when their retention period ends.
Google Play Games saved game: you can manage or delete it from your Google Play Games account settings.
Purchase data at RevenueCat: email [email protected] with the subject "Data deletion" and the store order number so we can try to locate and delete the record. Apple and Google keep their own purchase records.

More information in the Privacy Policy.

Does Flechix have ads?

No. Flechix shows no ads and does not track your activity in other apps.